Text based options
There are many situations where it can be helpful or essential to have access to a text-based option as an addition or alternative to listening. There are a variety of solutions that make this possible and which may be made available by facilities or venues open to the general public.
Here are some of the options:
Text-based booking systems so appointments or bookings can be made by text or email e.g. for a GP appointment or to make a restaurant booking.
Customer service teams accessible by email or text to allow discussions about products or services e.g. with a bank, utility provider or shop.
Next Generation Text Service (NGTS) to allow real-time voice phone calls for those for those not able to use a standard telephone. Businesses and organisations can use the digital app called NGTLite to allow them to connect with customers who use NGTS. Find out more about this important and valuable telephony service at www.ngts.org.uk
Patient calling screens to allow patient names to be flashed up on an electronic display in the waiting area rather than being called out e.g. at a GP surgery or audiology clinic.
Text transcription so spoken information can be read. This can be done in many ways, including:
- providing written information in advance e.g. a written account of what a tour guide will say, or the script for a theatre play
- using a speech to text service that translates what is being said as it is being said e.g. during a conference or meeting
- by writing down tricky words, names or numbers
- making closed captions or subtitles available e.g. for a TV show or cinema show
- providing ‘take-away’ information e.g. an information leaflet or minutes from a meeting
Advice & training
Ideas for Ears provides advice and training to facility managers and customer care teams to assist them in assessing the needs of customers and service users.
Drop us a note to find out more - firstname.lastname@example.org
Are you aware of Access to Work? It will often fund the services of a Communication Professional in work-related circumstances. It may also fund the provision of other technology and equipment.
Access to Work support is available to those in employment and those who are self employed. The support provided is based on an assessment of what you require. This is typically done in your workplace but it is possible to make other arrangements if preferred.
It is well-worth exploring if you are experiencing any difficulties in hearing in a particular situation in the workplace e.g. meetings, conference calls, training sessions, telephone calls.
Find out more: www.gov.uk/access-to-work/overview