Hearing access specialists
Hearing access specialists

  1.   Select a phone with volume settings and become familiar with how to adjust the volume. You could also select a phone with a particularly loud volume.
  2.   Check if there is an option for adjusting the tone. If so, test out the options and set the phone to the one that suits you best.
  3.   Make use of the vibration option and visual notifications so you can be alerted when a message or call arrives without having to listen for a sound.
  4.   Block-out background noise by using a headset or by streaming sound directly into your hearing aids.
  5.   Try using your phone on speakerphone so you don’t have to hold the phone to your ear. Sound quality and volume settings for speakerphone vary from phone to phone.
  6.   Explore the Accessibility setting to learn about other features available. For instance, mono audio could be available and will allow you to listen to audio channels in both ears and to adjust the balance for higher volume in either ear as required. You may also find ‘close caption’ options for when watching video content.
  7.   Learn how to use predictive texting or other autocorrect to make it easier to write text messages. A phone with a larger screen can be helpful for texting.
  8.   Video calling features, like Skype or Facetime, are helpful to allow you to lipread or if you use sign language.
  9.   Consider downloading the SonicCloud app and using it to personalise the sound of phone calls.
  10.   Keep an eye on the development of the Goshawk Speech Platform and new apps that will automatically transcribe speech into text so you can read and listen at the same time.


Read about our work on phone use

Phone solutions

Research survey work we have done has highlighted the difficulties that people have in being able to hear adequately when using the phone. This is influencing the telecoms industry about the need for new solutions.

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